Terms of Service

Acceptance is express when you tick the agreement box during sign-up, and implied whenever you use the platform. Each acceptance is recorded with date, time, IP address, and document version, serving as evidence of consent under article 10 of Brazilian Law 12,965/2014 (Internet Civil Framework).

If you use SquadIA on behalf of a legal entity, you represent that you have authority to bind that organization. In that case, references to "you" also cover the organization.

If you disagree with any provision, do not create an account and do not use the platform.

• Platform: the software, web and mobile interfaces, APIs, AI agents, and related services provided by SquadIA.
• Agent: an AI-based software component specialized by domain that performs tasks requested by the user.
• Task: a request submitted by the user and processed by one or more Agents.
• Mission: a coordinated set of Tasks serving the same business objective.
• Deliverable: a file, text, spreadsheet, presentation, code, or analysis produced in response to a Task.
• User Content: data, text, files, instructions, and prompts you submit to the Platform.
• Generated Content: output produced by Agents from User Content.
• Account: an individual access credential tied to an email address.
• Workspace: the logical environment of an organization, containing Accounts, User Content, and Deliverables.
• Plan: the subscription tier contracted, with its own limits and features.

The Platform is intended for individuals aged 18 or over with full legal capacity, and for duly incorporated legal entities. We do not target children and do not knowingly collect data from minors.

By registering, you represent that the information provided is true, complete, and current, and that you are not barred from contracting by court order, administrative sanction, or applicable restriction list.

Registration is completed with email and password or through a federated identity provider. Creating an account requires express acceptance of these Terms and of the Privacy Policy.

Each Account is personal and non-transferable. Sharing credentials between different people is prohibited, even within the same organization: every user must hold their own Account, within the seat limits of the Plan.

You are responsible for keeping your credentials confidential and for all activity performed through your Account. We recommend unique passwords of at least 8 characters and two-factor authentication where available.

Report suspected unauthorized access immediately to seguranca@squadia.online. We will take reasonable containment measures, including preventive session termination, without assuming liability for damage arising from negligent credential handling.

SquadIA is a software-as-a-service platform providing specialized artificial intelligence agents that execute professional work.

• generation of text, documents, spreadsheets, presentations, and code;
• analysis, diagnostics, and business recommendations;
• automations and recurring routines;
• upload and reading of user-provided files;
• projects, missions, and conversation history;
• personalized memory and accumulated company intelligence;
• domain-specific agents (sales, marketing, finance, people, legal, and others).

The services evolve continuously. We may add, change, or discontinue features while preserving the essential value contracted. Material discontinuations affecting paid plans will be announced at least 30 days in advance.

We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Platform for lawful professional purposes, within the limits of your Plan.

You may use Deliverables in your own or your clients' commercial activities, provided third-party rights and these Terms are respected.

Prohibited conduct is detailed in the Acceptable Use Policy, which forms an integral part of these Terms. In short, the Platform may not be used for unlawful, abusive, fraudulent, or discriminatory activity, for infringing third-party rights, or for compromising the technical integrity of the service.

User Content remains the exclusive property of whoever submitted it. We claim no ownership over your data, files, prompts, or documents.

You grant us a limited, non-exclusive licence, for as long as strictly necessary to run the service, to store, process, transmit, and display that content, including through our infrastructure and AI model providers.

You represent that you hold the rights and authorizations required for the content submitted and are liable for any infringement of copyright, trade secrets, third-party personal data, or confidentiality obligations.

Deliverables produced by the Agents are assigned to you, to the fullest extent permitted by applicable law, for personal or business use, including commercial use.

Artificial intelligence can produce inaccurate, outdated, or incorrect information. All Generated Content must be reviewed by you before any use, publication, or decision.

Generative models may produce similar output for similar requests from different users. We therefore do not guarantee exclusivity, absolute originality, or copyright registrability of Generated Content.

SquadIA does not provide legal, medical, accounting, financial, tax, or investment advice. Responses are assistive and informational, do not replace a qualified professional, and do not constitute a formal opinion or regulated recommendation. Responsibility for decisions based on Generated Content remains entirely yours.

All software, source code, architecture, interfaces, trademarks, logos, knowledge bases, workflows, and materials of the Platform are owned exclusively by [RAZÃO SOCIAL] or its licensors and protected by Brazilian Laws 9,610/1998, 9,279/1996, and 9,609/1998, as well as applicable international treaties.

These Terms transfer no intellectual property rights. Copying, decompiling, disassembling, reverse engineering, creating derivative works, or removing ownership notices is prohibited except where expressly permitted by law.

The licence lasts for the current subscription term and is conditional on payment and compliance with these Terms. When the subscription ends, access rights cease automatically, subject to the export window described under termination.

Sublicensing, reselling, renting, or offering the Platform to third parties as your own service is not permitted without a specific agreement with us.

The Platform is offered by subscription only. Each Plan defines the number of users, usage limits, and available features:

Prices in force are those shown on the subscription page at the time of purchase. Promotional periods, coupons, and trial conditions are temporary and create no vested right to their continuation.

Usage must be consistent with the Plan. Manifestly disproportionate, automated, or non-professional consumption may lead to technical limits, upon prior notice.

Subscriptions are prepaid and charged on a recurring basis through a third-party payment processor. We do not store full card data in our systems.

Failed charges suspend access to paid features after the grace period notified by email. Once settled, access is restored without content loss, subject to retention periods.

Prices may be adjusted annually by the IPCA index or its successor, or by commercial review notified at least 30 days in advance, in which case you may cancel free of charge before the new price takes effect.

You may cancel at any time from your account area. Cancellation stops automatic renewal; access remains available until the end of the paid cycle.

There is no penalty, lock-in, or cancellation fee for monthly plans purchased in the platform.

Consumers contracting remotely may withdraw within 7 calendar days of purchase under article 49 of the Brazilian Consumer Protection Code, with a full refund of the cycle paid.

Otherwise, cycles already started are not refunded pro rata, except in case of material, demonstrated unavailability attributable to us, in which case we grant credit or a proportional refund for the affected period.

We may suspend access to an Account or Workspace, in whole or in part, in case of non-payment, breach of these Terms or of the Acceptable Use Policy, concrete risk to the security of the Platform or of third parties, or a court or regulatory order.

Where the nature of the breach allows, we will notify you in advance and give reasonable time to remedy it. In case of imminent risk, suspension may be immediate, with subsequent notice.

You may close your Account at any time. We may terminate on 30 days' notice, or immediately in case of serious breach, fraud, or legal requirement.

After termination you have 30 days to export your data and Deliverables. Afterwards, data is deleted or anonymized, except where retention is legally required.

The Platform integrates third-party models and services, including AI providers, cloud infrastructure, payments, and communications. Those providers have their own terms and may change conditions, availability, or performance.

When you connect external integrations, you authorize the data exchange required for them to work and remain responsible for the permissions granted in the source service.

We use reasonable technical efforts to keep the Platform continuously available, but do not warrant uninterrupted or error-free operation.

Scheduled maintenance will be announced in advance whenever possible. Downtime caused by force majeure, essential supplier failure, or cyberattack does not constitute breach. Service-level commitments applicable to business plans are set out in the SaaS Subscription Agreement.

To the maximum extent permitted by applicable law, our total liability across all claims is limited to the amount actually paid by you in the 12 months preceding the triggering event.

We are not liable for lost profits, loss of opportunity, data loss resulting from the absence of your own backups, indirect or consequential damages, or business decisions taken on the basis of Generated Content.

These limitations do not apply to wilful misconduct, gross negligence, or non-waivable consumer rights under Brazilian law.

The Platform is provided "as is" and "as available". We do not warrant that results will be accurate, complete, fit for a particular purpose, or capable of producing any specific commercial, legal, or financial outcome.

No oral or written guidance obtained through the Platform creates a warranty not expressly stated in these Terms.

We may amend these Terms to reflect legal, technical, or commercial changes. Each version carries its own number and effective date, shown at the top of this page.

Material changes are notified by email or in-app at least 15 days in advance and require renewed acceptance. Continuing to use the Platform after the effective date constitutes agreement to the new version.

These Terms are governed by the laws of the Federative Republic of Brazil, in particular the Civil Code, the Consumer Protection Code (where applicable), Law 12,965/2014 (Internet Civil Framework), and Law 13,709/2018 (LGPD).

The courts of Comarca de São Paulo, Estado de São Paulo shall have exclusive jurisdiction over disputes arising from these Terms, waiving any other. Consumers may elect the courts of their domicile as permitted by Brazilian consumer law.

Questions about these Terms: contato@squadia.online. Privacy matters: privacidade@squadia.online. Security reports: seguranca@squadia.online.